Product Owner – CRM & Loyalty

Product Owner – CRM & Loyalty

Job purpose

Takes care of a product, or a range of related products, responsible for owning the strategy, development and execution of Vntrip’s loyalty and CRM functional capabilities.

Oversees all facets of product creation, marketing, and evolution to maximise profits for the company and customer satisfaction. Ensures managed product or products and the marketing efforts to support them are in line with employer’s goals and strategies.

Duties and responsibilities

  • Manage, plan and design feature specifications based on requirements
  • Help design, test and release products as well as determine requirements for each release
  • Consulting projects
  • Serve as CRM and loyalty product owner, providing leadership and support to Sales, Account manager, Marketing, and Customers.
  • Identify and prioritize CRM/Loyalty feature enhancements across all Vntrip.vn’s products, including problem definition and requirements gathering.
  • Regularly engage with customers, prospects, and partners to validate and refine requirements and show case iterative demos
  • Provide input to the annual product lifecycles from budget request, through roadmap, backlog grooming and launch.
  • Provide release support in the form acceptance testing, knowledge sharing, release notes and other communications both internally and externally.
  • Monitor new technology trends and identify areas of innovation relative to distinct competencies and market / business needs

Qualifications

  • 3+ years experience of CRM/Loyalty program.
  • Solid background in designing software and developing concepts
  • Very strong management skill
  • Detail oriented and self motivated, management skills
  • Good English skills
  • Independent, responsible, and proactive, with the ability to learn and achieve superior results.
  • Strong teamwork and contribution spirit.
  • Knowledge in Travel industry is a big plus.

Direct reports

List by job title any positions to be supervised by the incumbent.

Interested candidates please send your CV to email:
hr@vntrip.vn