Hotel Operations

Hotel Operations

Job purpose

Tour operators devise, arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements. Tour operators devise, arrange and promote, with the aim of subsequently selling, holiday and travel products to customers. This promotion is either done through travel agencies or direct to the customer by means of brochures or websites.

They provide customers with advice about where to travel as well as the best means of reaching such destinations. If customers already know where they want to travel to, tour operators may suggest an escorted tour or can help to devise a complex tailor-made itinerary, which will allow the separate elements of their trip to fit together.

Duties and responsibilities

The typical tasks carried out on a daily basis by a tour operator include:

  • Providing general and specific advice about different travel destinations
  • Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
  • Making arrangements for transport, accommodation, tours, and activities
  • Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
  • Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
  • Using the computer database to research information about hotel accommodation fares and hotel ratings
  • Dealing with payments
  • Performing general administration tasks
  • Dealing with and documenting complaints in an efficient and diplomatic manner
  • Planning and advertising different promotions
  • Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
  • Evaluating customers’ holidays and issuing appropriate feedback forms
  • Every now and then, tour operators travel abroad for research purposes
  • Making presentations to travel groups
  • Creating and putting up displays at trade shows


  • Degree in Hospitality and Tourism or Languagues& International Studies
  • Minimum 1 year experience with related field
  • Pro- active, team spirit, good organizational and problem solving skill
  • Fluency in oral and written English
  • Good knowledge of Vietnam& Indochina travel business
  • Possess computer proficiency: MS Office
  • Ability to work independently and in a team
  • A willingness to work regular office hours with some flexbility
  • Responsible and reliable
  • Excellent command of written and spoken in respective languages.

Salary Range

5.000.000-8.000.000 VNĐ

Interested candidates please send your CV to email: